We help you, on your screen.
While we are on the phone, the technician may ask you to run this program. They will see your screen — only while it is running, and only with your consent.
Six steps.
You confirm each step. Nothing happens before that.
Call us and describe your issue.
Click the download button. One file, about 25 MB.
Double-click unique-support.exe. No installation.
Read the 9-digit ID to the technician over the phone.
Click "Accept" — only then is the connection live.
Close the window. The session ends and the ID expires.
What this program does not do.
Deliberately small. Nothing happens without your consent.
No installation
Nothing is installed on your computer. When you close it, it leaves no trace.
No autostart
It does not start by itself, neither now nor on the next boot.
No unattended access
We cannot see your screen unless you click "Accept".
One ID, one session
Every start generates a new 9-digit ID. Old IDs are invalid.
Quit any time
You can close the window at any time. The connection ends immediately.
Inbound only
You cannot use this program to remote-control anyone else. It only receives requests.
Download.
Only download when the technician asks you to over the phone.
Windows may show a SmartScreen warning. See below.
https://uq.dev/unique-support.exeIf Windows warns you.
Windows shows a protection notice for rarely downloaded programs. Two clicks, and you are through.
Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.
Microsoft Defender SmartScreen prevented an unrecognized app from starting.